My pack is delivered, but I don't have it

Asked by Dario Evangelista | 3/26/2025 11:27:50 AM

You may get the answer from the following articles:

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 3/26/2025 8:39:05 PM Reply

Hi Dario Evangelista,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require the courier to do a formal trace investigation about where it was dlivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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