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My pack is lost but the seller said: delivered to my address

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I ordered and paid two items from a Chinese seller but the pack is not arrived from 24 Aug 2020. Tracking number is UW630785462CN Cainiao shows the pack returns to Huizou, Guangdond [惠州市]退回妥投 at 29 Oct 2020. If I know the truth. I opened a dispute about this case, but the seller said the pack delvered to my address. How can I prove the return?

1 Answer(s)

user
Hi Sheridan,

You can provide the tracking information to the seller. He should give you an explanation if he doesn't admit the tracking result.

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