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My pack is lost but the seller said: delivered to my address

Asked by Sheridan | 11/16/2020 8:07:57 AM

I ordered and paid two items from a Chinese seller but the pack is not arrived from 24 Aug 2020. Tracking number is UW630785462CN Cainiao shows the pack returns to Huizou, Guangdond [惠州市]退回妥投 at 29 Oct 2020. If I know the truth. I opened a dispute about this case, but the seller said the pack delvered to my address. How can I prove the return?

You may get the answer from following articles:

Wrong parcel address. How to change it?
What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?
What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy 11/17/2020 12:08:48 AM

Hi Sheridan,

You can provide the tracking information to the seller. He should give you an explanation if he doesn't admit the tracking result.

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