I have an order with tracking number LJ032021537CN that has been since 06/10/2025 in the state of "exchange office Mexico. arrival in the exchange area of Mexico. Waiting to enter customs" and it has been like this since the date and has no movement, I don't know if it has it withheld by customs or that it has not yet entered to be checked, for a long time has passed and I have tried to contact Correos Mexico but no one gives me a solution does not tell me what happens with my package. The shipment was from China to Mexico.

tracking number: 4PX3000801960876CN
My package is not moving since one month ago is under inspection in Mexico City I don’t know where I need to call to get my package

I ordered two parcels in march to Mexico and they haven't been updated since. The tracking numbers are EB811211665CN and EB811209975CN. Please help me to find out if they got stuck in customs or if they're in transit to destination.