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Why is my package is stuck in customs?

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I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020.
CH100283313US

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?
Why is my package stuck in transit for so long?
What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Hi Kumi,

It may waiting the receiver in China to declare to provide the invoice, pay for the tax or something. He need to contact the customs to check.

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