☰
China Post: 86 10 11185 EMS: 86 10 11183
  1. Home
  2. Q & A

Why is my package is stuck in customs?

|

I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020.
CH100283313US

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?
Why is my package stuck in transit for so long?
What Are the Reasons That Cause the Loss of Parcels?

2 Answer(s)

user
Hi Kumi,

It may waiting the receiver in China to declare to provide the invoice, pay for the tax or something. He need to contact the customs to check.

user
Hello there

My package CH155253979US sent from USA to china xy cargo has been stuck at customs from the 14th of February. When will it be released

Related Questions

Why is my package is stuck in customs? (2 replies)

I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020.
CH100283313US

Package stuck in customs (0 reply)

Tracking# LH245855606US has been stuck at customs since April 4th.What can I do get my package moved faster thru customs since it has been 46 days already.I am trying to return an item back to the sender want to receive my refund but my package has been stuck in China customs for over two months.

Package stuck in Customs (1 reply)

Hello,
my DHL package is stuck in customs. The receiver is unwilling to contact customs and pay the possible fee to release the package. How can I contact customs and pay the fee, if required, so that the package can be finally shipped to the seller. It's a return from a order.
The DHL package number is: CY287642624DE
Thank you.

Was stuck in customs when checked it says it's accepted does that mean it's clea (0 reply)
Parcel stuck at customs (0 reply)
Package stuck in customs? (3 replies)
Package stuck at customs (4 replies)
Parcel Stuck in Customs (1 reply)

Answer This Question

Thank you！Your answer has been posted successfully!

China Post Tracking

Recommended Articles

Why is my package stuck in transit?

How to send parcels to foreign countries by china post

How long does it take to ship via China Post?

Why can't I track my china post package?

How do I track a package from China?

Wrong parcel address. How to change it?

China import and export regulations 2025

Hot Topics

Call China Post (858 replies)
parcel has been stuck in GuangDongShengGuangZhouShi 51000061 (250 replies)
My pakage is stuck (170 replies)
Stuck at handed over to Airline (153 replies)
Origin post is preparing shipment (138 replies)
Where is my package? (137 replies)
Where is my package (101 replies)
QINGbei supply (china) where is my package (101 replies)