Why is my package is stuck in customs? - Q & A | China Postal Tracking

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Why is my package is stuck in customs?

Asked by Kumi | 10/5/2020 2:19:18 PM

I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020.
CH100283313US

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1 Answer(s)

Daisy 10/7/2020 8:40:31 PM

Hi Kumi,

It may waiting the receiver in China to declare to provide the invoice, pay for the tax or something. He need to contact the customs to check.

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