My package status delivered but I did not receive any delivery - TRK AQ026297100 - Q & A

My package status delivered but I did not receive any delivery - TRK AQ026297100

Asked by Mechiel | 7/13/2023 4:30:00 AM

Based on the tracking, it clearly shows that the parcel has been delivered however no delivery was made to my address. I would appreciate it if you can assist on this.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

1 Answer(s)

Daisy | 7/24/2023 4:46:53 AM Reply

Hi Mechiel,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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