My packages stuck in "Guangzhou, delivered to air transport" for a month.

Asked by Alice | 7/14/2020 6:15:24 AM

My two packages got stuck at exact same spot about a month ago, it normally took a 5 day to be delivered to air transport and from one to two weeks to arrive in Poland but now it looks like my packages got lost. At the same time in exact same spot.
They're not from a store, they're from a friend so i have no way of "getting a refund" but also my friend can't get any information out of China Post.
I understand current situation but this is beyond being simple delay, is there any way i can contact China post via email?

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1 Answer(s)

Daisy 7/15/2020 7:15:32 PM

Hi Alice,

They were delivered by airline on June 14 and June 16 seperately. Affected by the coronavirus, it usually takes about 30-60 days to have update showing it arrives in Poland after they were delivered by airline. You'd better wait for more days to get update.

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