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Package stuck at "Guangzhou, delivered to air transport"

Asked by Alice | 6/22/2020 2:27:11 AM

My two packages (RV455208876CN,RV450866876CN) has been stuck at ""Guangzhou, delivered to air transport"" for a week now after almost a month of being tossed around whole Guangzhou and being constantly returned for a checkup for "safety reasons".
There's no way package left China because i would get "airline departure" update and i'm worried because i see more and more packages getting lost or returned since covid-19 started.

1 Answer(s)

Daisy 6/22/2020 7:20:45 PM

Hi Alice,

Not all package shows airline departure after delivered to air transpor. Packages sent to European coutries are delayed due to Covid-19. It usually takes about 30-60 days to have update showing it arrives in Poland after it was delivered by airline. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

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