My parcel never arrived , but states delivered

Asked by Paul higham | 6/4/2025 3:13:05 AM

Tracking says arrived , but I have not received

You may get the answer from the following articles:

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 6/5/2025 11:16:04 PM Reply

Hi Paul higham,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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23 Feb 2023 14:00 Successfully delivered United States CHINA POST
18 Feb 2023 Out for delivery United States CHINA POST
11 Feb 2023 22:40 目的地转运【美国】United States CHINA POST
08 Feb 2023 23:17 Shipment arrived at sorting facility United States of America, local sorting centre CHINA POST
08 Feb 2023 22:14 Shipment arrived at sorting facility United States of America, local sorting centre CHINA POST
06 Feb 2023 22:01 快件离开处理中心 Hong Kong CHINA POST
05 Feb 2023 22:53 Shipment arrived at sorting facility Hong Kong CHINA POST
02 Feb 2023 19:40 目的地转运【深圳】Shenzhen CHINA POST
02 Feb 2023 19:32 Shipment arrived at sorting facility Shenzhen处理中心已收寄 CHINA POST
Tracking number AS812131088CN
Origin China
Destination United States
Tracked with couriers China Post
The report on your website shows that the package was delivered on February 23, 2023 to my place of residence. Much to my regret, this is not true. I didn't receive the parcel.
The question is where is my parcel now?
Tracking number AS812131088CN
Thanks