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my parcel seems stuck in Dongguan express processing centre, is this normal

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I ordered a guitar from a seller but cannot seem to get in touch with them. The tracking no is AQ827534615CN but showing held up in Dongguan processing centre. Is it possible to find out if the tracking no is real. many thanks.

6 Answer(s)

Hi leo,

The tracking number is real. You'd better wait for more days to get update.

Thank you daisy for answering my question. I can not seem to get hold of the seller I keep getting directed to different web pages. Is this normal, and is the tracking number in my name many thanks. I look forward to hearing from you.
Hi leo,

Sorry, we couldn't check if the tracking number is in your name. It's delayed in Dongguan due to the control of coronavirus. You'd better wait for more days to get update.
Hi thank you for your answers to date. I am having a problem when I enter the tracking number I have, into china post tracking system it gives no information. Can you advise why this is happening.
Hi leo,

Here is the tracking information. The tracking system works well.

Number: AQ827534615CN
Package status: In transit
Country: China -> United Kingdom
2021-07-10 19:15 United Kingdom, arrive in United Kingdom
2021-07-06 09:06 Dongguan City, arrived at the Dongguan Express Processing Center
2021-07-06 09:05 Dongguan City, leave the Dongguan International Business Department, the next stop (Shenzhen)
2021-07-06 08:40 Dongguan City, Dongguan International Business Department has received and sent
Tracking number AQ827534615CN. Hi Daisy, Thank you for all the information to date, but do you know where in the UK this parcel has arrived. Many thanks.

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