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My parcels are lost, aren't they? No tracking information in over 3 weeks



Please check for me - what does 送交承运商 mean, exactly? Does it mean that the package was given to Koreapost? Is the package still in China? Or has it left China? Please help me. I was given previous advice to call China post. I did call them, but I was told that I had to call a different number. That number didn't work.

I don't whether to file a claim with the Royal Mail for a missing package or to wait.

3 Answer(s)

Hi Henna,

It's in transit to South Korea now. I suggest you wait for another 15-20 days to see if it could be delivered.
LZ735297566CN Order tracking number

Hi I have been waiting nearly 2 months for a package to be delivered to uk, the tracking info has not been updated in over 30 days and I am starting to get really impatient with it. Can you please tell me where my parcel is and how long it will be before I am to expect it
Hi Jp wright,

It's sent by e-packet. e-packet is slow at present. It usually takes about 30-60 days to reach UK after it was handed over to the carrier transport. There will be update when it arrives. You'd better wait for more days to get update.

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