My parcels are lost, aren't they? No tracking information in over 3 weeks

Asked by Henna | 1/5/2021 9:15:12 PM


Please check for me - what does 送交承运商 mean, exactly? Does it mean that the package was given to Koreapost? Is the package still in China? Or has it left China? Please help me. I was given previous advice to call China post. I did call them, but I was told that I had to call a different number. That number didn't work.

I don't whether to file a claim with the Royal Mail for a missing package or to wait.

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1 Answer(s)

Daisy 1/5/2021 9:33:59 PM

Hi Henna,

It's in transit to South Korea now. I suggest you wait for another 15-20 days to see if it could be delivered.

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