my tracking number is not found at the carrier system for along time

Asked by rami | 3/12/2016 10:28:59 AM

I make payment in aliexpress
I cant track my tracking number (not found) for 22 days and the numbers are RI841358205CN
RL180829162CN and the refund policy will end in 30 days what should i do?
Best regards
rami

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1 Answer(s)

Tomas 3/12/2016 6:47:03 PM

Hi rami,

I used many China post tracking system and all show no tracking result for your package. I think they are wrong tracking numbers. You's better contact the seller and ask him the reason.

If they couldn't give you a satisfied answer and still havn't received the item before a week to the deadline, you are suggested to submit dispute to AliExpress. The platform will ask the seller to give you full refund after they prove you didn't get the item. But the process is complicated and need about a month to get your money back.

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