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Never received my order

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Hi.
Following the trackink number ACM960230999CY ,your website says I have recieved my order, but i haven’t recieved.
Tell me what to do.
David

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1 Answer(s)

user
Hi David Grima,

It's shipped by Guangzhou Red Cloud International Trade Co., Ltd. (红云邮贸). Tracking information shows it was delivered on August 8. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you in time.

Tracking Number: ACM960230999CY
Package Status: Successfully Signed for (33 days)
Country: China -> France
2025-08-08 17:26 Delivered Les Adrets-de-l'Estérel83600
2025-08-07 16:47 Out for Delivery Les Adrets-de-l'Estérel83600
2025-08-06 21:46 Arrive at the mail processing center Les Adrets-de-l'Estérel 83600
2025-08-04 15:36 Customs clearance completed
2025-08-02 13:43 The import customs keep it for inspection
2025-07-30 13:58 customs clearanceisin progress
2025-07-28 10:55 Arriveat Airport
2025-07-26 20:49 depart【HK International Airport】
2025-07-24 14:28 The airlines in China are shipping, transshipment to overseas destinations [airline departure], mail international transportation is in transit
2025-07-22 19:06 Airline Reception 【Hong Kong】
2025-07-18 16:55 China, The goods are being cleared through customs[Pending customs clearance], international mail shipment in transit
2025-07-16 12:38 Handed over to carrier [Hong Kong]
2025-07-13 19:31 China has left the [Hong Kong processing center] has been exported and sealed, and the shipment has left the processing center
2025-07-11 13:21 Hong Kong arrives at [Hong Kong Processing Center], and the shipment arrives at the processing center
2025-07-07 13:37 Shenzhen, goods leave the operation center
2025-07-07 12:52 Shenzhen, Arrive at the receiving point
2025-07-07 12:20 The electronic information of the goods has been received

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