Hi Ced,

It's not lost. It was handed over to the carrier transport on April 27 and is in transit to New Zealand now. It usually takes about 30-60 days to have update showing it arrives in New Zealand after that. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

Number: EV971076850CN
Package status: In transit
Country: China -> New Zealand
2021-04-27 04:04 Guangzhou City, has been handed over to the carrier transport
2021-04-27 03:52 Guangzhou City, leave the Guangzhou International Mail Processing Center, the next stop ,Guangzhou International Mail Exchange Station (via)
2021-04-27 01:45 Guangzhou City, Guangzhou International Mail Processing Center has been exported straight
2021-04-27 01:05 Guangzhou City, Arrival at Guangzhou International Mail Processing Center (via)
2021-04-26 22:31 Huizhou City, leave Huizhou Mail Processing Class, Next Stop Guangzhou International Mail Processing Center
2021-04-26 20:58 Huizhou City, Arriving at Huizhou Mail Processing Class
2021-04-26 20:01 Huizhou City, leave The Longhu Business Department of Huizhou City, next stop Huizhou City
2021-04-26 15:09 Huizhou City, Huizhou City Longhu Business Department has received the mail