If tracking information shows it has been delivered by you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Hello, please help me I sent a parcel from the United Kingdom Tracking Number: RU744750072GB and when I track it on China Post it says it has been delivered, however the person the parcel is for tells me they have not received it Could you please provide me with more information to prove the parcel has been received Thank you Janice
My parcel is in Hong Kong, HONG KONG OUTWARD PARCEL SECTION, Send item abroad (EDI-received) on 31/07/2019 23:59 No updates received after that, my parcel I'd CP374445671CN and CP374445668CN
I haven't received my parcel sent from Beijing to Lahore in November 2020 and December 2020. But haven't received any package yet. Would you please update? Are parcels to Pakistan currently being received? Following are tracking IDs: CP312552494CN CP384168774CN
If tracking information shows it has been delivered by you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.