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Order Not Received

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Order #30939 was shipped from Dongguan City to United States on 6/2/25. Tracking # ZC41917624399. Tracking says package was delivered 6/14/25. I did not receive the shipment. Please supply the US carrier that package was given to when left customs so I can try to find it.

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1 Answer(s)

user
Hi Michele Gahman,

According to the tracking information, ZC41917624399 was delivered on July 14. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: ZC41917624399
Package status: Successfully received (14 days)
Country: China -> United States
2025-06-14 11:12 US, it has been delivered to [US OH US]
2025-06-11 15:32 US, Express delivery arrival processing center [US OH US]
2025-06-09 08:20 US, Customs clearance of the destination country [US]
2025-06-07 18:20 US, Arrival [US]
2025-06-04 12:10 HK international airport, depart【HK international airport】
2025-06-02 18:00 HK international airport, export customs clearance is completed [HK international airport]
2025-05-31 17:29 Dongguan City, the email left [Dongguan International Company Directly Affiliated International Business Department] and is being sent to [Guangshang Center]
2025-05-31 17:18 Dongguan City, the email has been sorted at [Dongguan International Company Directly Affiliated International Business Department] and is ready to be sent
2025-05-31 17:17 Dongguan City, Express delivery processing center [Dongguan City]
2025-05-31 16:54 Dongguan City, Express delivery arrival processing center [Dongguan City]
2025-05-31 16:39 Dongguan City, China Post has collected emails

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