Order not received

Asked by leterme François | 8/15/2025 12:18:40 PM

Hello
My order with tracking numéro ZA01265022401 is listed as successfully received, however, i haven't received any package.
Can you please tell me the adress it was delivered to?
Thank you.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 8/16/2025 8:46:22 PM Reply

Hi leterme François,

In this case, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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