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Our parcel not delivered

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Have been tracking a parcel sent from China, it is saying it has been delivered to our address in Australia but it hasn’t
Arrived. Tracking number is AQ523370515. What can be done.
Thank you

1 Answer(s)

Hi Lesley Wood,

According to the tracking information, AQ523370515CN was delivered on September 13. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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