Package

Asked by Neil Thomas | 6/26/2023 10:06:10 AM

My tracking number is AG286654060CN. It says it arrived in US and passed customs but hasn't moved in 3 weeks.
Please check into what the issue is.
Neil

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 6/26/2023 8:46:54 PM Reply

Hi Neil Thomas,

If it's stuck for a long time, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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