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Package blocked as "Airline departure" status for weeks

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Hi,
I would like to know where my shipment EB733514529CN currently is...
It has been flagged as "Airline departure" since 01/12...
Could you please have a look ? 3W without moving is not acceptable,
Many thanks in advance for your help,
Best Regards

3 Answer(s)

Hi Praaxt,

Packages sent to Switzerland by EMS are delayed. You need to wait for more days to get it. If you couldn't receive it in time, you can contact the seller to reflect the problem and get a solution in time.
My package LZ524334713CN as been, in flight since Dec16. It is now Dec 29 with no updates. What is happening with my parcel, is it lost?
Hi Rg,

It's not lost. It usually takes about 20-40 days to have update showing it arrives in Canada after airline departure. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

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