Dear Sir/Madam,

I am contacting you regarding a parcel that appears to be blocked at Chinese customs for several days.

Here are the shipment details:

Tracking number: EW165453175FR
Sender: SU RUIBIN - FU XING LU FU QUN LOU 77 HAO - 518031 FUTIAN
Recipient: Maxime Ancelot, DEMEYERE SARL - 55, rue de la Papinerie - 59390 Lys-Lez-Lannoy
Date of shipment: 08/09/2025

According to the tracking information, the parcel has been stuck in customs due to document issues (invoice or declaration problem). Unfortunately, the recipient (seller) is no longer responding to any of my messages or phone calls, and we suspect a possible fraudulent situation.

Since the parcel cannot be delivered under these conditions, I would like to request that the package be returned to the sender.
Please confirm whether this return is possible and inform me of the steps or documents required to initiate the return process.

Thank you very much for your assistance.

Best regards,
Maxime ANCELOT

Hi,
The parcel EW168393498FR that I sent to our Chinese friends is blocked in China Post since 30/12/2025. I don't know why it's blocked. What can I do to unblock the situation ?
Best Regards
Guillaume

Hello, my package whose tracking number is EW167150129FR is blocked at the customs of your country for missing invoice in the package while the shipment is for an item return. The problem is that the email address on the label is incorrect. I would like to be able to send the invoice to the Chinese post office to solve the problem. Can you help me? Because without the right address they won't be able to contact me!