Hi Marygor Delos Santos,

In this case, you need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that Australia Post sent it to a wrong address by mistake. You need to contact Australia Post who delivered it in Australia to reflect the problem and check it for you as soon as possible. If the package couldn't be found at last. You have the right to ask for refund or require to send one again to you from the seller.

Tracking Number: LZ385947997CN
Package Status: Successfully Signed for (12 days)
Country: China -> Australia
Australia Post:
2026-03-30 12:36 BRIGHTON VIC, Delivered - Left in a safe place
2026-03-30 09:43 BRIGHTON VIC, Onboard for delivery
2026-03-27 12:23 DANDENONG SOUTH VIC, Item processed at sorting facility
2026-03-27 01:32 SUNSHINE WEST VIC, Item processed at sorting facility
2026-03-24 08:46 BRIGHTON VIC, Onboard for delivery
2026-03-23 21:03 DANDENONG SOUTH VIC, Item processed at sorting facility
2026-03-23 13:36 MELBOURNE AIRPORT VIC, Item processed at sorting facility
2026-03-22 12:18 MELBOURNE VIC, Arrived awaiting clearance (Inbound)
2026-03-19 00:02 CHINA, Received item from Sender (Outbound)
2026-03-18 21:44 YIWU D EMS, CHINA, Cleared and awaiting international departure
China Post:
2026-03-30 12:36 [Australia] Delivered
2026-03-22 12:18 Arrive at destination
2026-03-22 12:18 Arrive at the destination processing center
2026-03-20 10:20 The plane arrives at the port, the plane arrives at the port (arrival at the transit point)
2026-03-20 07:53 Airline departure
2026-03-19 10:57 Airlines receive
2026-03-19 09:22 Airlines receive
2026-03-19 08:59 Airlines receive
2026-03-19 06:16 Hangzhou 31120047, handed over to the carrier for transportation
2026-03-18 20:06 Jinhua City 32206171, the email has left [International Exchange Bureau of Yiwu City, Zhejiang Province] and is being sent to the next stop.
2026-03-18 20:06 Jinhua City 32206171, the mail arrived at [International Exchange Bureau of Yiwu City, Zhejiang Province]
2026-03-18 18:49 Jinhua City 32206171, delivered to export customs
2026-03-18 18:44 Jinhua City 32206171, [International Exchange Bureau of Yiwu City, Zhejiang Province] has been exported directly
2026-03-18 18:43 Jinhua City 32206171, Export Customs/Release
2026-03-18 18:00 Jinhua City 32206171, delivered to export customs
2026-03-18 17:56 Jinhua City 32200049, the email left [Cross-border Sales Department directly under Yiwu International Company] and is being sent to [Yiwu International]
2026-03-18 17:56 Jinhua City 32200049, the mail has been sorted at [Cross-border Sales Department directly under Yiwu International Company] and is ready to be sent out
2026-03-18 13:02 Jinhua City 32200049, China Post has received the mail