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Package has not been shipped from facility


I am inquiring about my package LY694418015CN. It has been sitting in your facility since March 24, 2021, and has not been shipped. This package was supposed to be expressed mail in which I have paid for and still have not received the items that I purchased. Can you please give me an update as to when I should expect my package from you all because it has been almost a month and I have paid for 7-10 delivery services.

Thank you

1 Answer(s)

Hi lisa2mk,

It's sent by e-packet. e-packet is slow at present. It usually takes about 20-40 days to reach the US after it was received by airline. There will be update when it arrives. You'd better wait for more days to get update.

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