Package hasn't moved for ove 2 months

Asked by Spencer | 5/11/2017 6:00:48 PM

My package has been stuck at "arrive export exchange" for over two months now. The last tracking detail I have is "Shenzhen Transit Station export customs cleared". Is there any way to check on the package?

4 Answer(s)

Daisy 5/11/2017 8:33:55 PM

Hi Spencer,

What's the tracking number?

Sue 5/11/2017 8:34:38 PM

Is your tracking number consisted of 11 digits?

Spencer 5/11/2017 8:49:41 PM

Thanks for replying, the tracking number is RS435593305CN.

Daisy 5/11/2017 9:07:36 PM

The last update shows:
2017-03-10 07:47 --The Shenzhen Exchange Bureau, have been exported directly

This means it left China on March 10. It's still en route to your country as there is no further update. There will be information once it's in your country. Just wait.

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