Package inquiry

Asked by Peter V. Bontenbal | 10/20/2021 3:27:37 AM

Dear Sir / Madam,

I have a question about a package we have send from the Netherlands with track and trace code: CL185592975NL . We see that our package has been at customs for almost two months and we would like to know if something went wrong with the import or if we can help to facilitate the customs import inspection? See below the information about the package:

From:
Floepp B.V.
Oostenburgergracht 77
1018NC AMSTERDAM
Nederland

To:
PCBWay
Changbang Road 698
No.2 Building. Est Mall Business Ce Xiacheng District
310004 Hangzhou
China

I am looking forwards to your response, and thanks in advance for your time and help.

Best regards,

Peter V. Bontenbal

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 10/20/2021 8:34:59 PM Reply

Hi Peter V. Bontenbal,

It's stuck at Hangzhou customs now. To my experience, it should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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