Package LS008417565US
Asked by hekisoujo |
0
Hello, the package I mailed with tracking number LS008417565US is showing the message "ChengduCity,Waiting for Customs Declaration by Addressee" and "成都市，待收件人向海关提交申报材料，【成都市国际报关行】，电话：028-85885101"
According to a friend of mine, the recipient said they have not received any notice and have been unable to reach anyone at the number provided above. What should they do in order to receive the package? Or is there anything I can do to help move the package along?
According to a friend of mine, the recipient said they have not received any notice and have been unable to reach anyone at the number provided above. What should they do in order to receive the package? Or is there anything I can do to help move the package along?
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2 Answer(s)
hekisoujo
Reply
0
Thank you for the response. If they continue to have issues despite this, is there an email or international number I can use to get in touch with China post?
The phone number 028-85885101 shown in your tracking status is actually the China Post International Customs Clearance Department in Chengdu, not a private customs broker . This is the correct place to contact for international mail clearance issues.
What your recipient should do:
Call the number again: Have your friend try 028-85885101 during business hours. Be persistent, as these lines can be busy.
Why they may not have received notice: According to Chengdu Customs, when recipients don't receive notification, it's often because the address information was incomplete or the recipient's phone number was incorrect or missing on the package label . Please check if your recipient's correct phone number was included on the shipping label when you sent it.
What to provide: When they get through, they need to provide the tracking number (LS008417565US) and their identification information. The agent will advise exactly what declaration materials are needed and how to submit them .
Escalate if needed: If they continue having trouble reaching anyone at 028-85885101, the main Chengdu Customs office can be contacted at 028-85391114 (General line) .