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Package not shipping from Guangzhou EMS


I have ordered something and it has been shipped to Guangzhou. My order has been fulfilled on April 26th, and to this day there is no update about it. Does Coronavirus and the lack of international flights from China to the United States cause this slowdown?
Tracking Number: LY214933467CN
Any help figuring out why is very much appreciated. Thanks!

8 Answer(s)

Hi Seany1969,

There are flights to the US now. It has left China and is in transit to the US now. You can not know the exact situation when it's in the middle locations. It usually takes about 25-60 days to have update showing it arrives. Please wait for more days to get update.
Which EMS branch could you recommend in Guangzhou, Tianhe? Could you give the address? I need to ship a high volume parcel to Europe.
I have a caorgo from Guanzhou. 2 boxes 23kilos and 22 kilos. Can you pick it up and send TURKEY. I can send shipping cost. I s it possible for you.
Mustafa POLAT
Hi mustafa,

Sorry, we don't provide pick up service. We could only help you track packages. You can contact China Post by calling 11185 to ask if they could pick them up from your place.
You can check where my package is?
I have the same problem I have a package that the last update was on July 6, 2021 and we have not received our order yet…
Hi josorio8722,

It was received by airline on July 6. It usually takes about 30-60 days to have update showing it arrives in the USA after it was received by airline. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.
My package has been in transit for over 40 days. Seems like it is stuck in a warehouse, waiting to be put on a flight to Canada. How do I get it moving ? Or who do I contact about it? Tracking#EB748611650CN

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