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Package stuck at customs due to lack of invoice

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Hi, my parcel tracking no. RC781391135SG has been held by customs. My local (Singapore) postal company said that reason is due to missing invoice of the item. They require the recipient to send them the invoice, but the recipient is a large corporation and seems unwilling to help me respond to customs, and instead sent me the e-invoice for me to forward it to China customs. However, I'm unable to contact China customs, is there any email I can send the invoice to so that they can help me forward my e-invoice to the customs for the release of my parcel? Pleaseee and thank you!

You may get the answer from the following articles:

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2 Answer(s)

user
Hi Jean,

You need to let the receiver to forward the e-invoice to the customs in Guangzhou. You couldn't do that in Singapore.
user
Hi Daisy,
The receiver said they didn't receive any notification from customs either. Is there no other way around this?

Related Questions

Package stuck at customs due to lack of invoice (2 replies)

Hi, my parcel tracking no. RC781391135SG has been held by customs. My local (Singapore) postal company said that reason is due to missing invoice of the item. They require the recipient to send them the invoice, but the recipient is a large corporation and seems unwilling to help me respond to customs, and instead sent me the e-invoice for me to forward it to China customs. However, I'm unable to contact China customs, is there any email I can send the invoice to so that they can help me forward my e-invoice to the customs for the release of my parcel? Pleaseee and thank you!

Invoice for packing in transit (0 reply)

Packing reference : EW16496157FR
You indicated that the package was blocked due to the lack of an invoice.
However, the invoice is in the "DOCUMENTS CI-INCLUS" pouch attached to the package.
Please confirm the problem is now resolved and the package will be delived fastly.
Regards

Missing invoice EE445376693IT (1 reply)

Is there a way to forward the invoice to customs? My parcel has no invoice as it is not intended for sale, but the customs ask me for the invoice together with "Cargo Declaration Materials from Addressee". How should i behave?

Overseas import customs keeps it for inspection (invoice is lost/not applicable) (1 reply)
Customs invoice error (0 reply)
Missing / Inappropriate invoice (0 reply)
CUSTOMS BLOCKED PACKAGE FOR MISSING INVOICE - colissimo EW157312119FR (1 reply)
This package is held by overseas import customs for inspection. (invoice lost (0 reply)

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