Package stuck at customs due to lack of invoice

Asked by Jean | 9/17/2020 8:11:29 PM

Hi, my parcel tracking no. RC781391135SG has been held by customs. My local (Singapore) postal company said that reason is due to missing invoice of the item. They require the recipient to send them the invoice, but the recipient is a large corporation and seems unwilling to help me respond to customs, and instead sent me the e-invoice for me to forward it to China customs. However, I'm unable to contact China customs, is there any email I can send the invoice to so that they can help me forward my e-invoice to the customs for the release of my parcel? Pleaseee and thank you!

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2 Answer(s)

Daisy 9/17/2020 9:31:49 PM

Hi Jean,

You need to let the receiver to forward the e-invoice to the customs in Guangzhou. You couldn't do that in Singapore.

Jean 9/17/2020 9:54:22 PM

Hi Daisy,
The receiver said they didn't receive any notification from customs either. Is there no other way around this?

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