Hello, I am inquiring about the status of my package. The tracking information has been stuck on “FR, the mail has been released by customs” since 2025-11-24 01:20, and there have been no further updates for several days. Could you please check whether the parcel has left customs and provide any additional information about its current location or expected delivery time? Thank you.
ZS03310438801

The last update posted was Dec 17, 2018 and it said it had already been released from customs in the philippines. I’m assuming it had already been cleared since it wasn’t returned or anything but there’s no update whatsoever after that. Normally they would transfer it to another carrier such as black arrow, xend or ap cargo but the updates just stop there. I’ve read in some forums that china post will not reply if you email them so is there anyway to fix this? Or should i just wait? How long does this normally take?

Hello My package is stuck in Guangzhou Customs. tracking number is CJ497022095US. recipient is saying that they are not able to get it released and are not able to get any information from post office. Can you find reason for customs hold? Thank you.