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Package stuck for 1 month


Tracking# LY845086564CN
My package has been stuck at the same location in China since August 7th. I don't know if the package is lost, or whatever the problem may be. I already tried contacting you through this method a previous time. I really could use some help here with this. Below is all the information I see when tracking my package, also contact info.
Ryan Muth
(773) 997-4513
Destination - Tracking consuming: 278 ms
2021-08-07 14:28
Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.

2021-08-07 14:28
CHINA, SHANGHAI EMS, Processed Through Facility

2021-08-07 13:09
CHINA, SHANGHAI, Processed Through Facility

2021-08-05 10:01
CHINA, Acceptance

Origin - Tracking consuming: 74 ms
2021-08-13 14:17

2021-08-12 14:07
上海市, 已交承运商运输

2021-08-08 02:35
上海市, 到达【上海国际邮件交换站】(经转)

2021-08-08 02:34
上海市, 离开【上海国际邮件处理中心】,下一站【上海国际邮件交换站】(经转)

2021-08-07 14:28
上海市, 【上海国际邮件处理中心】已出口直封

2021-08-06 02:55
合肥市, 离开【合肥邮区中心局邮件处理中心】,下一站【合肥国际邮件处理中心】(经转)

2021-08-05 22:06
合肥市, 到达【合肥邮区中心局邮件处理中心】(经转)

2021-08-05 20:05
淮南市, 离开【淮南市邮件处理中心】,下一站【合肥邮区中心局邮件处理中心】

2021-08-05 10:06
淮南市, 到达【淮南市邮件处理中心】

2021-08-05 10:03
淮南市, 离开【淮南国际中心】,下一站【国际处理】

2021-08-05 10:01
淮南市, 【淮南国际中心】已收寄,揽投员:朱晓峰

2 Answer(s)

Hi RyanMuth,

It was received by airline on August 13 and usually takes about 30-60 days to have update showing it arrives in the USA after it was received by airline. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

Hi Choolwe,
I had ordered a parcel from Bali, Indonesia to be delivered to a China hub (which in turn sends to Zambia). It is currently stuck at Chinese customs and I’ve been advised that I need to contact them for the parcel to be released. How do I do that?? No numbers go through.

Here is the tracking details and number:
Tracking number: CC005539295ID

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