Package stuck for more than 1 month

Asked by Yi | 4/22/2020 11:00:53 PM

Hi Daisy,
My package LY010122162CN and LW584214806CN were stuck in China for more than one months. Do you know when I should expect the package?

Thanks a lot!

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3 Answer(s)

Daisy 4/23/2020 12:27:42 AM

Hi Yi,

They were delivered to air transport on March 18 March 15 seperately and take about 7-10 days to leave China. You can not know the exact situation when they are in the middle locations. It usually takes about another 15-40 days (after theyleft China) to reach and there will be further update when they arrive. Please wait for more days to see.

Lisa hoch 5/18/2020 4:09:10 AM

My package has been stuck since April 9th. It was supposed to be delivered by May 12th. Can you let me know where it is or if it Is lost?

Daisy 5/18/2020 9:12:28 PM

Hi Lisa hoch,

It's still stuck in Shenzhen now. Due to the coronavirus, packages are processed slowly. Please wait for more days to get update. If you couldn't receive it within the promised time, contact the seller to give you a solution in time.

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