Package stuck in china

Asked by Nathan Spautz | 12/19/2025 10:00:40 AM

I'm contacting you because I'd like to know why my package is being held in customs.

I understand it's due to an incomplete invoice, however, I haven't received any further information, and the package contains a return of counterfeit clothing.
I'm waiting for updates on the status to receive a refund. Could you please provide me with more information?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

I sent the package back to China and it's stuck at the customs. What should I do?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 12/21/2025 9:37:03 PM Reply

Hi Nathan Spautz,

If it's stuck at the customs, you need to contact the seller to cooperate. The seller need to submit the invoice to the customs to let it released.

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