Hi hugh kaserman,

It's not normal. The receiver in China doesn't pay for the tax and it's returned back. But it's stuck at the customs due to not meeting customs requirements. You'd better contact the receiver in China to cooperate with you.

Tracking Number: EH029859365NL
Package Status: Possibly Abnormal (125 days)
Country: Netherlands -> China
China Post:
2026-03-16 11:15 Guangzhou 51040034, [Guangzhou Bureau of International Exchange] has been exported directly
2026-03-16 11:15 Guangzhou 51040034, import customs release
2026-03-16 11:14 Guangzhou City 51040034, Export Customs/Release
2026-03-12 15:31 Guangzhou 51040075, in transit, has been shipped out of the warehouse
2026-03-09 09:57 Guangzhou 51040075, returned
2025-12-08 11:07 Guangzhou City 51040075, waiting for users to pay taxes
2025-12-05 03:24 Guangzhou 51040034, the mail arrived at [Guangzhou International Exchange Bureau]
2025-12-04 15:14 Guangzhou 51000064, the email has left [Guangzhou Airport North Package Workshop] and is being sent to the next stop.
2025-12-04 15:14 Guangzhou 51000064, the mail arrived at [Guangzhou Airport North Package Workshop]
2025-12-03 22:00 Guangdong Province 51002100, in order to deliver the mail safely as soon as possible, the mail will be temporarily adjusted to [Guangzhou Jibei] for transit.
2025-12-02 18:29 Shanghai 20000073, the email has left [Shanghai Aviation Center] and is being sent to the next stop.
2025-12-02 11:32 Shanghai 20000073, the email arrived at [Shanghai Aviation Center]
2025-12-02 06:16 Shanghai 20120300, the email left [Shanghai International Exchange Bureau] and is being sent to the next stop.
2025-12-02 06:16 Shanghai 20120300, the email arrived at [Shanghai Bureau of International Exchange]
2025-12-02 00:38 Shanghai 20120300, retained by the Import and Exchange Bureau
2025-11-22 17:32 Leaving the Overseas Export and Exchange Bureau (not yet arriving at China Post)
2025-11-22 17:32 Arrive at the Overseas Export and Exchange Bureau
2025-11-19 04:21 【Netherlands】Received
PostNL International Mail:
2026-03-16 11:15 The item is not meeting customs requirements
2026-03-16 11:15 The item is released by customs
2025-12-08 11:07 The item is being processed by customs
2025-12-06 11:49 The item is at customs
2025-12-02 00:38 The item has been processed in the country of destination
2025-12-02 00:38 The item has arrived in the country of destination
2025-11-29 22:17 The item is on transport to the country of destination
2025-11-22 17:33 The item is at the PostNL sorting center
2025-11-22 17:33 The item is received by PostNL
2025-11-22 17:33 The item is processed at the PostNL sorting center
2025-11-22 12:11 Consignment received at the PostNL Acceptance Centre
2025-11-22 10:38 The shipment is handed over in bulk final acceptance of the item to be confirmed
2025-11-22 08:15 The freight handler collected the shipment at the airport
2025-11-22 07:00 The freight handler received the Notification of Arrival of the shipment
2025-11-20 14:56 The item is ready for shipment
2025-11-20 13:33 The item is ready for transport to the last mile carrier
2025-11-19 00:01 The item is pre-advised to PostNL
2025-11-18 13:27 The shipping label has been created