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Package without movement a month ago

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Good day, i have a problem with my shipment, the status appears without movement since 2021-09-09, and i need to know if the package is lost or anything else to ask for a refund to the shop that i bought it.
Thanks for your time and have a good day, i´ll wait for your answer.

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4 Answer(s)

user
Hi Fernando Reyes,

What's the tracking number? In general, if you couldn't receive it in two months, you need to contact the seller to reflect the problem and get a solution as soon as possible.
user
Sorry, this is the tracking number:
RV581346839CN
As you will see, the package was delivered by the seller, but is in some part of the shipment that the package left stuck, i show you the last post tracking:
---
Shanghai, leaving the Shanghai International Mail Processing Center, the next stop of the Shanghai International Mail Exchange (via)
2021-09-09 22:10
---
What can i do? ask for a refund or you will seek for a solution?
user
Hi Fernando Reyes,

It's still stuck in Shanghai now. It's not normal for it. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

user
Thank you very much, i already requested a refund, have a nice day.

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