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Parcel arrived at destination country for over a month


My parcel UY145061784CZ has arrived in New Zealand for about a month and I have yet to receive it. I contacted the customs here and they said that the package has not arrived to customs yet, so I contacted the post centre and they said that the package has not arrived.
When will my parcel get to me? I have been waiting for a month since it arrived

2 Answer(s)

Hi Ella,

It's delayed due to coronavirus. I suggest you wait patiently for more days. If you couldn't receive it in the buyer protection time, better contact the seller to give you a solution as soon as possible.

Number: UY145061784CZ
Package status: In transit
Country: China -> New Zealand
2020-05-19 09:56, Arrive at destination country
2020-05-07 13:33, Depart from transit country or district
2020-04-24 14:29, Arrive at transit country or district
2020-04-22 15:49, Hand over to airline
2020-04-20 20:58, Received by line-haul
2020-04-17 04:00, Outbound in sorting center
2020-04-16 21:34, Inbound in sorting center
2020-04-16 21:31, Accepted by carrier
I have paid for more than 100days, why the phone case has just arrived my home?

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