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Parcel in transit for 61 days!!!

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My parcel from Pledgebox with your service has a tracking number: AT538846553CN.
It arrived in Campbell where I live on 2024-10-08 but has not been delivered to my address.
Can you please advise where my parcel is? Thank you.
Kind regards,
Ben Clews

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1 Answer(s)

user
Hi Ben Clews,

It's not normal for it. It's stuck in Campbell for a long time. You need to contact the seller to reflect the problem and get a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AT538846553CN
Package status: In transit
Country: China -> Australia
2024-10-09 07:23 Campbell, destination transfer【Campbell】
2024-10-08 13:02 Campbell, destination transfer【Campbell】
2024-10-04 20:17 SYD, arrive at【SYD】
2024-10-04 20:17 Campbell, arrived at【Campbell】
2024-10-04 09:10 HKG, departure【HKG】
2024-10-03 20:05 HKG, express shipment arrives at processing center [HKG]
2024-10-03 17:05 SHENZHEN, export customs clearance completed【SHENZHEN】
2024-10-01 15:29 Dongguan City, the express shipment leaves the processing center [Dongguan City]
2024-10-01 15:02 Dongguan City, Express Shipment Arrival Processing Center [Dongguan City]
2024-10-01 11:16 Dongguan City, the email has left [International Sales Department directly under Dongguan International Company] and is being sent to [Guangshang Center]
2024-10-01 11:16 Dongguan City, the mail has been sorted at [International Sales Department directly under Dongguan International Company] and is ready to be sent out
2024-10-01 10:45 Dongguan City, China Post has received the mail

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