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Parcel not delivered

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Dear Sir/Madam,
I have ordered an online package on 6 July 2020 July and it has not reached the destination yet. According to the tracker it says : “CHINA, BEIJING, Item departed to final destination on 17/72020” . This is the tracking number RE106351161CN.
I would kindly like to know why I havent received my item yet, and why there is no update on the tracker since that date.
Thank you.
Marc

1 Answer(s)

Hi Marc akhle,

It couldn't pass the check and is on the way back to the seller now. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

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