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Parcel not delivered

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Hi my parcel has not been delivered however my tracking reference number has stated that it was delivered 2/2/2021. Where is my parcel? Or is there an email address for me to contact someone regarding this?

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7 Answer(s)

user
Hi Sarah,

In general, if you don't receive it, it may be delivered to the wrong address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.
user
I had opened a dispute with PayPal because the seller would not provide me with a tracking number. The seller did provide me with a tracking number after the dispute had been opened therefore PayPal denied the claim because a tracking number had been given but since then I have still not received my item! The seller is not replying and PayPal don’t want to know!!
user
Hi Sarah,

What does the tracking number the seller give you?
user
The tracking number states that it has been delivered
user
Hi Sarah,

Where the package was delivered to? If it's not delivered to your address, the seller may give you a wrong tracking number.
user
Yes this is what I think has happened but PayPal won’t deal with it because the gave a tracking number! So they’ve closed the case and the seller won’t reply to me! Looks like I’ve lost my money and not getting my order
user
Hi Sarah,

Could you call PayPal to reflect the problem and get a solution?

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