Parcel not delivered despite saying it has been!

Asked by john spurrier | 2/4/2026 4:17:51 AM

This parcel has not been delivered. I have asked neighbours who share my postcode.
Please can you provide proof of delivery.
Which UK courier company would have been used for the final delivery to my door?

You may get the answer from the following articles:

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1 Answer(s)

Daisy | 2/5/2026 12:35:20 AM Reply

Hi john spurrier,

We are only a third-party global logistics information aggregation platform and could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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