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Parcel not updated in 11 days

Asked by Em | 2/4/2021 9:26:17 AM

Hi, I placed an order on the 15th of January and the estimated delivery time was 28 January to 4th of February, I still haven't received my order and tracking tells me that it has been stuck in London for 11 days. I had another order that I placed after this one, and I already received it. Is this package lost? What can I do to get it? My order number is GSHMBK000000CWE
and my tracking number is T00D7A0038963021.

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1 Answer(s)

Daisy 2/6/2021 1:31:16 AM

Hi Em,

You'd better wait for more days to get update. It should be delayed.

Number: T00D7A0038963021
Package status: In transit
Country: United Kingdom -> Unknown
2021-01-21 21:10 At national sortation hub
2021-01-20 08:49 Retailer despatched
2021-01-20 04:15 In Transit to Hermes
2021-01-20 00:52 Order placed

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