Parcel seems to be stuck

Asked by zobi123 | 3/10/2020 11:52:20 PM


My parcel seems to be stuck in Guangzhou, on the EMS site it says "Departure from outward office of exchange, GUANGZHOU" and it's the same message for a week. Could you please tell me what's going on? Number is: EV921102526CN

Thanks Daisy!


Have a great day.

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11 Answer(s)

Daisy 3/11/2020 1:44:41 AM

Hi zobi123,

It left China on Narch 3 and is in transit to UK now. You can not know the exact situation when it's in the middle locations. It usually takes about 12-25 days (after it left China) to reach and there will be further update when it arrives.

Number: EV921102526CN
Package status: In transit
Country: China -> United Kingdom
2020-03-03 14:37, Zhengzhou, delivered to air transport
2020-03-03 14:23, Zhengzhou City, arriving at Zhengzhou Exchange Station (via transfer)
2020-03-03 13:37, Arriving at Zhengzhou Terminal
2020-03-02 17:21, Guangzhou, leaving the Guangzhou International Center, the next stop , Zhengzhou Terminal
2020-03-01 03:43, Guangzhou, arriving at Guangzhou International Center
2020-03-01 00:54, Guangzhou, Guangzhou International Center has been exported directly sealed
2020-02-29 19:46, Guangzhou City, leaving the International Express Dongshan Tsing-dong Investment Department, the next stop , Guangzhou International Center
2020-02-29 19:24, Guangzhou City, "International Express Dongshan Touting Department" has received
2020-02-28 20:39, Logistics order created

AKITEM 3/18/2020 2:36:50 PM

Please why my order is going front and back. It left Guangzhou to Beijing and now going back to Guangzhou.
Please what is the problem.
The tracking number is RE019026747CN.

Daisy 3/19/2020 2:38:18 AM


It didn't pass the customs check on March 15 and is back to Guangzhou now. To my experience, it will be checked again in the following days. If you couldn't receive it before the delivery deadline, remember to open a dispute on AliExpress to get refund.

Zeus 3/19/2020 6:06:06 AM

How about mine. It says already handed over to airline 2 times, then says planned hand over, it's been like this since the beginning of March. I ordered on March 2nd. Just wondering an eta because the scheduled delivery date has been changed on me twice now. First March 24 then changed to July 08, now may 20... so idk what's going on.

Lusia 4/2/2020 5:57:32 AM

My parcel stuck in GUANGZHOU from 19th March 2020. Till now tracking number shows the same message: "Despatched to the UK. Not all countries have regular flights and despatch parcels to every country across the world. In some cases, the UK acts as a intermediate agent to receive parcels and forward them onto their final delivery country."

I'm from UK, and I'm scared that my parcel is lost. Could You check it? This is tracking number: EV923044401CN

EHSAN 4/28/2020 4:29:02 AM

My parcel RF779012925SG spoused to be delivered in 30 days in Iran but since early in March no change is happening?
Please someone help me
How long i should wait?!!

Daisy 4/28/2020 6:56:20 PM


Due to the coronavirus, packages are processed slowly and there is few flight to Iran. Please wait for more days to get update. If you couldn't receive it within the promised time, contact the seller to give you a solution in time.

matt6320 5/11/2020 4:54:23 AM

Hi, just looking for info on my parcel that departed a flight 3-4 days ago
can you tell me when i can expect it to arrive in the uk? thanks


Daisy 5/11/2020 9:17:51 PM

Hi matt6320,

It takes about 7-15 days to have update showing it arrives in UK. Please wait patiently for more days.

EHSAN 5/26/2020 4:19:41 PM

Hi can you please give me some information about my package RF779012925SG . The 17track website give something i can't understand. It's almost 3 month since I purchased the product.

Daisy 5/30/2020 6:56:26 PM


It usually takes about 30-60 days to have update showing it arrives in Iran after it was delivered to air transport. As it has been over two months, it's not normal. You need to contact the seller as soon as possible to get refund.

2020-03-14 23:30, HK, Hand over to airline.
2020-03-14 12:41, Information Received
2020-03-14 12:03, Domestic Air Cargo Termina,Shenzhen,China, Depart from facility to service provider.
2020-03-12 15:46, Longhua,Shenzhen,China, 4PX picked up shipment.
2020-03-12 15:46, Longhua,Shenzhen,China, Shipment arrived at facility and measured.

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