I returned a parcel to Livia Boutique on 20/5/25 and paid for tracking via Royal Mail. The tracking number is LE519341787GB and the only information I can find is that it is that my item is currently with Customs in the destination country.

I have contacted the company several times and they can't give me an update as to why it is stuck in customs.
What do I need to do to get this matter resolved? I paid a lot of money for this delivery service and have now had to wait over 3 months. The company will not issue my refund of goods until they receive them. There is nothing in the parcel apart from clothing.

Please help me get this sorted.
Thanks
Zoe

Parcel CL044412827RU with some goods that I'm returning to the chinese seller is stuck at the chinese customs. They ask for bill and declaration, how do I get in contact with them ? Where should I send declaration for customs? Inside the package there's a original order details - all the stuff and prices of the goods returned.

I'm returning clothes I bought online from a Chinese vendor. Parcel has been stuck in Nanjing customs for over a week now. Tracking #CH111046607US.