Parcel stuck in Chinese customs since 26/5/25 - LE519341787GB
Asked by Zoe Chapman |
0
I returned a parcel to Livia Boutique on 20/5/25 and paid for tracking via Royal Mail. The tracking number is LE519341787GB and the only information I can find is that it is that my item is currently with Customs in the destination country.
I have contacted the company several times and they can't give me an update as to why it is stuck in customs.
What do I need to do to get this matter resolved? I paid a lot of money for this delivery service and have now had to wait over 3 months. The company will not issue my refund of goods until they receive them. There is nothing in the parcel apart from clothing.
Please help me get this sorted.
Thanks
Zoe
I have contacted the company several times and they can't give me an update as to why it is stuck in customs.
What do I need to do to get this matter resolved? I paid a lot of money for this delivery service and have now had to wait over 3 months. The company will not issue my refund of goods until they receive them. There is nothing in the parcel apart from clothing.
Please help me get this sorted.
Thanks
Zoe
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1 Answer(s)
Daisy
Reply
0
Hi Zoe Chapman,
It's waiting for the receiver in China to pay tax now. You can use WeChat to finish payment. Just download WeChatm sign up and then search 'ems 邮件代理报关' from WeChat Mini Program（微信小程序). Then click '帮他人缴税' to check how much you need to pay and finish payment. They support payment through Alipay, WeChat and bank card.
May 26, 2025, 10:55:32 AM
Waiting for user to pay tax
May 26, 2025, 10:31:08 AM
Mail left [Ningbo International Exchange Bureau] and is being sent to the next stop
May 24, 2025, 8:08:50 AM
Mail arrived at [Ningbo International Exchange Bureau]
May 23, 2025, 6:59:00 PM
Mail left [Hangzhou International Exchange Bureau] and is being sent to the next stop
May 23, 2025, 8:34:29 AM
Mail arrived at [Hangzhou International Exchange Bureau]
May 23, 2025, 2:32:55 AM
Mail left [Shanghai International Exchange Bureau] and is being sent to the next stop
May 23, 2025 02:32:53 AM
Mail arrived at [Shanghai International Exchange Bureau]
May 22, 2025, 02:08:31 PM
Retained by the import exchange bureau
May 20, 2025, 09:32:00 AM
Departed from the overseas export exchange bureau (has not yet arrived at China Post)
May 20, 2025, 09:31:00 AM
Delivered to the carrier
May 19, 2025, 12:58:00 PM
[GB] Received