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Parcel stuck since February!


Dear Customer Service,
I got so many parcel stuck now. I have already email USPS to get explanation and they told me that my parcel never ever left China. This is ridiculous. Kindly help to check what is actually going on?

4 Answer(s)

Hi Alexandria,

LW582929782CN is delivered by the USPS now:
2020-03-28 03:11 Awaiting Delivery Scan -> The delivery status of your item has not been updated as of March 28, 2020, 3:11 am. We apologize that it may arrive later than expected.
2020-03-27 09:11 NORFOLK, VA 23505, Out for Delivery
2020-03-27 09:00 NORFOLK, VA 23505, Arrived at Unit
2020-03-27 04:46 NORFOLK, VA 23505, Arrived at USPS Facility

Due to the coronavirus, most of them are still stuck in China now. You'd better wait for more days to see.

Until now, still no update in the system. Very bad service.
My package has been stuck "Origin Post is Preparing Shipment" since March 28th. The other half of same order arrived a month ago. How long can I expect the other half to be held up?
Hi Jennifer,

It has left China and is in transit to the US now. You can not know the exact situation when it's in the middle locations. It usually takes about 30-60 days to have update showing it arrives. Please wait for more days to get update.

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