Parcel stuck since February!

Asked by Alexandria | 4/3/2020 8:07:48 AM

Dear Customer Service,
I got so many parcel stuck now. I have already email USPS to get explanation and they told me that my parcel never ever left China. This is ridiculous. Kindly help to check what is actually going on?

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4 Answer(s)

Daisy 4/5/2020 9:46:33 PM

Hi Alexandria,

LW582929782CN is delivered by the USPS now:
2020-03-28 03:11 Awaiting Delivery Scan -> The delivery status of your item has not been updated as of March 28, 2020, 3:11 am. We apologize that it may arrive later than expected.
2020-03-27 09:11 NORFOLK, VA 23505, Out for Delivery
2020-03-27 09:00 NORFOLK, VA 23505, Arrived at Unit
2020-03-27 04:46 NORFOLK, VA 23505, Arrived at USPS Facility

Due to the coronavirus, most of them are still stuck in China now. You'd better wait for more days to see.

Alexandria 4/8/2020 7:36:55 AM

Until now, still no update in the system. Very bad service.

Jennifer 5/25/2020 3:46:17 PM

My package has been stuck "Origin Post is Preparing Shipment" since March 28th. The other half of same order arrived a month ago. How long can I expect the other half to be held up?

Daisy 5/26/2020 7:22:37 AM

Hi Jennifer,

It has left China and is in transit to the US now. You can not know the exact situation when it's in the middle locations. It usually takes about 30-60 days to have update showing it arrives. Please wait for more days to get update.

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