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Parcel with tracking number LB127977557SG in "unknown" destination


Hi there,
I hope you can help me. I ordered something from Aliexpress on 20th April, and apparently it was handed over to the airline on 23rd April. It's 25th May and when I track it, it appears as it was in Singapore and now its location is "UNKNOWN". It also says "Information Received – Item En Route to Postal Facility (with the date of 23rd April). Could you please let me know where my parcel is? It seems to me that it could have easily got lost somewhere and neither the seller nor the post service (CAINIAO) have any clear answers for me. Same thing happens with parcel LB130652768SG: it appears as "UNKNOWN". What does that mean, exactly?
I'm also looking for some information about parcel with tracking number LB132494512SG, as this one seems to have some more information but I don't understand if it is already in the UK or not.

Thanks for your help and kindest regards

1 Answer(s)

Hi Laura Moon Cosmetics,

LB127977557SG: Hand over to airline on April 23 and is en route to UK now.
LB130652768SG: Hand over to airline on May 2 and is en route to UK now.
LB132494512SG: Hand over to airline on May 4 23 and is en route to UK now.

You can not know the exact situation when they are in the middle locations. It usually takes about 30-60 days to have update showing they arrive. Please wait for more days to get update.

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