Hi yena,

You need to contact the seller to ask for the new tracking number in Australia. Then, use the number to check with Australia Post about where to pick up. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AG090749090CN
Package status: Pick up
Country: China -> Australia
2023-05-15 12:57 SYDNEY NSW, THE SHIPMENT HAS ARRIVED, WAITING FOR THE CUSTOMER TO PICK IT UP
2023-05-15 12:47 SYDNEY NSW, THE SHIPMENT HAS ARRIVED, WAITING FOR THE CUSTOMER TO PICK IT UP
2023-05-14 21:35 CHULLORA NSW, CHULLORA NSW
2023-05-12 23:36 CHULLORA NSW, CHULLORA NSW
2023-05-12 21:57 CHULLORA NSW, CHULLORA NSW
2023-05-12 18:53 CHULLORA NSW, Carrier Received
2023-05-12 17:26 SYDNEY, destination country customs clearance completed【SYDNEY,】
2023-05-12 15:26 SYDNEY, destination country customs clearance completed【SYDNEY,】
2023-05-10 11:42 API, Express Arrival Center [API]
2023-05-10 10:00 Reference Number:33QAG773727801000931509, Express Leaving the Processing Center【Reference Number:33QAG773727801000931509】
2023-05-10 09:30 Guangzhou, export customs clearance completed【Guangzhou】
2023-05-10 09:10 Guangzhou, the express arrives at the customs of the place of origin [Guangzhou], waiting for customs clearance
2023-05-09 19:30 Guangzhou City, Leave [Zengcheng Sales Department directly under Guangdong International Company], the next stop【Guangshang Center】
2023-05-09 17:56 Guangzhou, Express Departure Processing Center【Guangzhou】
2023-05-09 17:34 Guangzhou, Express Arrival Processing Center【Guangzhou】
2023-05-09 17:29 Guangzhou City, [Zengcheng Business Department directly under Guangdong International Company] has been received and sent