Please help it’s very urgent :(

Asked by anonymous143 | 8/12/2019 8:23:43 AM

The tracking number RV943959488CN has been looping for 2 months. Finally today it says “import customs clearance” when I track, what does it mean? Will the package depart china or is the item returned and is there a problem? Please reply, thank you.

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3 Answer(s)

Daisy 8/12/2019 7:56:43 PM

Hi anonymous,

The package couldn't leave China and still in China now. You'd better contact the seller to refund you or send one again to you by using another way.

Noku 8/12/2019 9:49:30 PM

Is it possible to check when will my parcels delivered to me track number RV114420779CN and RV115100780CN it been 11 days in transit

Daisy 8/13/2019 3:15:53 AM

Hi Noku,

RV114420779CN: left China on August 4.
RV115100780CN left China on August 11.

It usually takes about 20-40 days to be delivered after leaving China.

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