Hello, good morning. I'm contacting you because on March 25th I purchased an item online with order number 51493 and tracking number AMS207095051YQ. I've been tracking it for several days, and now it appears that it was delivered on April 12th, but I haven't received anything at home. This is the second time this has happened to me. On November 24th, 2024, the same thing also happened to me with another purchase with tracking number AM556826572CN, and I never received it. At the time, I thought I made a mistake and had misspelled the address, but this time I checked it carefully and it was correct. In other words, it's not my mistake. I'd like to know what's happening and what I should do. I don't want to lose my money.

According to China Post, my package was received in Canada. However according to Canada Post, they haven’t received my package at all. They believe I might have the wrong tracking number or there is a mistake on your behalf. How can I get my package?

What is the process of finding out what courier delivered the package to my home. The status says delivered by I never received the package. I have checked with my post office and my neighbors but no one seems to have received the package by mistake. Please help!