I have returned a parcel to company called Zoe Sydney.
My Australia Post app shows that the parcel is sitting at Ningbo Post Office, saying it is a taxable item and is awaiting custom clearance. Surely it does not take this long for custom clearance.
I have paid the returns free fees on my end as requested by the company, however the company refuses to follow this up.
The parcel has been at Ningbo since 19 January.
No matter how many emails I sent to the company, they continued to tell me the parcel is in transit.
Could you please explain to me how I get over this matter and receive my refund from the company in China?

My item says that i【Ningbo Interchange Bureau】 Return, Remarks: Security Inspection Return, None. The tracking number is LN236551972CN
Would you please let me know what is happening? Thanks.

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Arrival at the Destination
Oct 15 2022 05:26 pm

Flight Departure
Oct 15 2022 12:26 am

Received by the carrier
Oct 13 2022 09:51 am

Handed over to the Carrirer
Oct 13 2022 09:35 am

· Zhengzhou, China
Departure from Regional Sorting Center
Oct 12 2022 11:40 am

· Hangzhou, China
Arrival at Regional Sorting Center
Oct 12 2022 08:18 am

· Hangzhou, China
Departure from Regional Sorting Center
Oct 11 2022 11:57 pm

· Ningbo, China
Arrival at Regional Sorting Center
Oct 11 2022 10:53 pm

· Ningbo, China
Dispatched from Office of Exchange
Oct 11 2022 10:29 pm

· Ningbo, China
Item Returned from Customs
Oct 11 2022 10:27 pm

· Ningbo, China
Item Presented to Customs
Oct 10 2022 11:52 pm

· Ningbo, China
Package Received
Oct 09 2022 06:44 pm

· Ningbo, China