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Returned parcel stuck in customs

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Tracking number: EJ277735485AU
My parcel is showing as being held by customs since 21 July 2021. Could I please get some information as to why? I have also asked the company I am returning my parcel to check with you as well. I am not impressed as there has been no communication and I paid for express shipping. This is the slowest express shipping I’ve ever seen.

Regards

Jessica Scane

1 Answer(s)

Hi JessicaScane,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check.

Number: EJ277735485AU
Package status: In transit
Country: Australia -> China
2021-07-21 02:25 Guangzhou City, import customs retention pending inspection
2021-07-20 11:00 Guangzhou City, sent to the import customs
2021-07-13 05:01 Sydney, Leaving The Export Exchange Office (not yet arriving at China Post)
2021-07-13 02:05 Sydney, arrive at the Overseas Export Swaps Bureau
2021-07-09 14:29 Australia, Australia has received the item

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