James 10/11/2016 7:58:02 PM

Dear,

Your package hasn't arrived in Brazil yet. It left China on Sep. 24 and still in transit to Brazil now. As the average arrival time for a package from China to Brazil by air is about a month, I think it will be there recently. I'll inform you once it's in your country.

VLADIMIR FRANCISCO CORREA DO NASCIMENTO 10/13/2016 9:04:17 PM

Hi friends

Today complete a month that the box was posted and so far there is no information where it is. It usually takes 10 days to get here in Brazil.

Can you tell me where I open a claims process (in china post) for the delay in delivery of this box?

Thank you very much

Vladimir

Admin 10/13/2016 9:10:26 PM

Hi Vladimir,

A month is just the average arrival time for a package from China to Brazil and this is not a promise by China Post. In fact, for any international package, it needs about 7-60 days to reach. China Post will never guarantee the arrival time for a package. If you couldn't get it within two months, call China Post to ask the reason.

VLADIMIR FRANCISCO CORREA DO NASCIMENTO 10/14/2016 3:39:06 AM

ok friends, but what is the website of china post and email?

Thank you very much

Vladimir

SS 10/15/2016 7:29:58 PM

China Post doesn't have website in English version. And they don't accept service on website and through email. They are only available on phone. Phone number 11185 (press 8 for English service).

James 10/19/2016 2:18:49 AM

Hi Vladimir,

It has been in RIO DE JANEIRO now. Latest tracking result:

2016-10-18 13:43
RIO DE JANEIRO / RJ, Forwarded

2016-10-18 13:41
RIO DE JANEIRO / RJ, Object left the International Unit

2016-10-18 11:42
RIO DE JANEIRO / RJ, Forwarded

2016-10-18 09:00
RIO DE JANEIRO / RJ, Forwarded

2016-10-18 08:59
RIO DE JANEIRO / RJ, Received by the Brazil Post

2016-09-21 13:19
CHINA / CN, Forwarded

2016-09-14 21:58
CHINA / CN, Posted

VLADIMIR FRANCISCO CORREA DO NASCIMENTO 10/19/2016 3:46:35 AM

THANK YOU VERY MUCH FRIEND

Administrator 10/22/2016 3:06:30 AM

Hi Vladimir,

Latest tracking shows: 2016-10-20 15:16 -- Rio De Janeiro / RJ, Available for withdrawal in PO Box

It's waiting your to pick it up.